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Back to home
Help Center
People
Getting Started
Account Basics
General
Subscriptions
Support
Volunteer Support
About POINT
Account Management
Notifications and Emails
Opportunities
My Hours + Activity
My Nonprofits
My Background Checks
Organization
Organization Profile
Programs (Pro)
Documents (Pro)
Waivers (Pro)
Admins
Recruitment Tools
Admins
People
Applications (Pro)
Contacts
Groups
Background Checks (Pro)
Messaging
Email
Auto Emails
Push Notifications
Opportunities
Create Events
Event Privacy
Event Management
Cohosting
Event Templates
Checkin Management
QR Code (Pro)
Manual
AutoCheckin
Tracking and Reporting
Stats
Reports
Hours
Integrations
Website Integration
Donor/CRM
SSO
Networks
Schools
People
This section allows you to easily manage your volunteer database, from viewing volunteer information to tracking their assigned opportunities.
Applications (Pro)
What are the different application statuses? (Pro)
How do you add, edit, delete, or unpublish an Application? (Pro)
How do I manually complete an application for a volunteer? (Pro)
How to see volunteer application statuses? (Pro)
How to approve or decline an application? (Pro)
How do I share my applications with volunteers? (Pro)
How does a volunteer complete an application?
How to require an application before event registration?
See more
Contacts
What are contacts?
How do you merge a contact?
Can I add or update a volunteer's information in their contact record?
How do I add, edit, and delete an a contact?
How do I invite volunteer Contacts to claim their account?
What does join statuses mean? (Unclaimed/Claimed/Pending Request/ Invite Sent)
How to add notes and documents to a contact record?
What does contact access level mean? (Public/Private)
How do I unclaim a Contact Profile?
How to Troubleshoot Volunteer Invitation Issues?
How do I archive and unarchive a contact?
What's the difference between archiving and deleting a contact record?
How to create and manage a contact for non-tech-savy volunteers?
How to filter and export contacts?
See more
Groups
What are groups?
How do you add contacts to groups? CSV, Multi-add or One by one
How do you add, edit, and delete a Subgroup?
How do you add, edit, and delete a Group?
How do you reserve volunteer spots for groups?
Which POINT accounts have access to groups?
See more
Background Checks (Pro)
How do I connect Checkr and POINT to start background check screenings?
Can I order a volunteer background check directly, instead of through event registration?
Background Check Packages
How background checks work on POINT
How do I access a volunteer background check report?
How do I set an expiration length for background checks?
How do I run a volunteer background check?
How do I approve a volunteer for an event after a background check?
How do I set a default background check package for our organization?
Can a nonprofit create a custom background check package?
How do volunteers pay for their own background checks?
What does each background check status mean?
See more
