--- title: Account Basics | Help Center description: Here you'll find everything you need to set up and manage your account, from creating a profile to adjusting your settings. --- [Skip to content](https://support.pointapp.org/knowledge/account-basics#main-content) ![Logo-2.svg\]](https://support.pointapp.org/hubfs/Logo-2.svg) - [Support](https://support.pointapp.org/knowledge) - [Home](https://pointapp.org/) - [Privacy Policy](https://pointapp.org/privacy-policy/) - [Terms of Service](https://pointapp.org/terms-of-use/) Open main navigation Close main navigation - [Support](https://support.pointapp.org/knowledge) - [Home](https://pointapp.org/) - [Privacy Policy](https://pointapp.org/privacy-policy/) - [Terms of Service](https://pointapp.org/terms-of-use/) - [Login](https://pointapp.org/) [Login](https://pointapp.org/) Hi 👋, how can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.pointapp.org/knowledge) 2. [Account Basics](https://support.pointapp.org/knowledge/account-basics) # Account Basics Here you'll find everything you need to set up and manage your account, from creating a profile to adjusting your settings. ## General - [Why do some volunteer profiles have missing names or strange email addresses?](https://support.pointapp.org/knowledge/apple-and-google-logins) - [Time Zones and How to Change Them](https://support.pointapp.org/knowledge/time-zones-and-how-to-change-them) - [How do I change an organization's join settings?](https://support.pointapp.org/knowledge/organization-join-settings) - [How do I manage multiple organization accounts on POINT?](https://support.pointapp.org/knowledge/manange-multiple-orgs) - [What are the dimensions for Profile, Opportunity, and Cover photos?](https://support.pointapp.org/knowledge/image-dimension-guide) - [How to switch between Admin and Volunteer View](https://support.pointapp.org/knowledge/switch-between-admin-volunteer) - [How to cancel or delete your organization account?](https://support.pointapp.org/knowledge/how-to-cancel-or-delete-your-organization-account) - [How do I reset or update my password?](https://support.pointapp.org/knowledge/how-do-i-reset-my-password) - [How do I verify my account email?](https://support.pointapp.org/knowledge/how-do-i-verify-my-account-email) - [How to fill in the address in the POINT system?](https://support.pointapp.org/knowledge/how-to-fill-in-the-address-in-the-point-system) - [How to Log In to POINT: Google Account Users](https://support.pointapp.org/knowledge/how-to-log-in-to-point-google-account-users) See less ▼ ## Subscriptions - [How do I upgrade my organization's account?](https://support.pointapp.org/knowledge/how-do-you-upgrade-your-subscription) - [How can I upgrade my POINT Pro subscription from monthly to annually?](https://support.pointapp.org/knowledge/how-can-i-upgrade-my-point-pro-subscription-from) - [How do I view my subscription?](https://support.pointapp.org/knowledge/subscription) - [Can my organization have a free trial of POINT Pro?](https://support.pointapp.org/knowledge/free-pro-trial) - [How will I know my free POINT Pro trial is ending? What happens when it ends?](https://support.pointapp.org/knowledge/how-will-i-know-my-free-point-pro-trial-is-ending) - [How can I find vendor and remittance details for POINT?](https://support.pointapp.org/knowledge/how-can-i-find-vendor-and-remittance) - [How do I downgrade my subscription and what's POINT's refund policy?](https://support.pointapp.org/knowledge/how-do-i-downgrade-my-subscription) - [Refer an organization to POINT](https://support.pointapp.org/knowledge/refer-an-organization-to-point) - [Invoices and payment methods](https://support.pointapp.org/knowledge/invoices-and-payment-methods) See less ▼ ## Support - [How do I sign up for Crash Course or Office Hours?](https://support.pointapp.org/knowledge/how-do-i-sign-up-for-crash-course-or-office-hours) - [Loading and Browser Troubleshooting Tips](https://support.pointapp.org/knowledge/loading-and-browser-troubleshooting-tips) - [How to Register for a POINT Account and Troubleshoot Common Issues](https://support.pointapp.org/knowledge/how-to-register-for-a-point-account-and-troubleshoot-common-issues) - [Getting Started](https://support.pointapp.org/knowledge/getting-started) - [Account Basics](https://support.pointapp.org/knowledge/account-basics#main-content) - [General](https://support.pointapp.org/knowledge/account-basics#general) - [Subscriptions](https://support.pointapp.org/knowledge/account-basics#subscriptions) - [Support](https://support.pointapp.org/knowledge/account-basics#support) - [Volunteer Support](https://support.pointapp.org/knowledge/volunteer-support#main-content) - [About POINT](https://support.pointapp.org/knowledge/volunteer-support#about-point) - [Account Management](https://support.pointapp.org/knowledge/volunteer-support#account-management) - [Notifications and Emails](https://support.pointapp.org/knowledge/volunteer-support#notifications-and-emails) - [Opportunities](https://support.pointapp.org/knowledge/volunteer-support#opportunities) - [My Hours + Activity](https://support.pointapp.org/knowledge/volunteer-support#my-hours-activity) - [My Nonprofits](https://support.pointapp.org/knowledge/volunteer-support#my-nonprofits) - [My Background Checks](https://support.pointapp.org/knowledge/volunteer-support#my-background-checks) - [Tasks and Notifications](https://support.pointapp.org/knowledge/tasks-and-notifications) - [Organization](https://support.pointapp.org/knowledge/organization#main-content) - [Organization Profile](https://support.pointapp.org/knowledge/organization#organization-profile) - [Programs (Pro)](https://support.pointapp.org/knowledge/organization#programs-pro) - [Documents (Pro)](https://support.pointapp.org/knowledge/organization#documents-pro) - [Form Fields (Pro)](https://support.pointapp.org/knowledge/organization#form-fields-pro) - [Waivers (Pro)](https://support.pointapp.org/knowledge/organization#waivers-pro) - [Admins](https://support.pointapp.org/knowledge/organization#admins) - [Recruitment Tools](https://support.pointapp.org/knowledge/organization#recruitment-tools) - [Team](https://support.pointapp.org/knowledge/team) - [People](https://support.pointapp.org/knowledge/people#main-content) - [Applications (Pro)](https://support.pointapp.org/knowledge/people#applications-pro) - [Contacts](https://support.pointapp.org/knowledge/people#contacts) - [Groups](https://support.pointapp.org/knowledge/people#groups) - [Background Checks (Pro)](https://support.pointapp.org/knowledge/people#background-checks-pro) - [Messaging](https://support.pointapp.org/knowledge/messaging#main-content) - [Email](https://support.pointapp.org/knowledge/messaging#email) - [Auto Emails](https://support.pointapp.org/knowledge/messaging#auto-emails) - [Push Notifications](https://support.pointapp.org/knowledge/messaging#push-notifications) - [SMS](https://support.pointapp.org/knowledge/messaging#sms) - [Branding](https://support.pointapp.org/knowledge/messaging#branding) - [Opportunities](https://support.pointapp.org/knowledge/opportunities#main-content) - [Create Events](https://support.pointapp.org/knowledge/opportunities#create-events) - [Event Privacy](https://support.pointapp.org/knowledge/opportunities#event-privacy) - [Event Management](https://support.pointapp.org/knowledge/opportunities#event-management) - [Cohosting](https://support.pointapp.org/knowledge/opportunities#cohosting) - [Event Templates](https://support.pointapp.org/knowledge/opportunities#event-templates) - [Checkin Management](https://support.pointapp.org/knowledge/opportunities#checkin-management) - [Kiosk Stations (Pro)](https://support.pointapp.org/knowledge/opportunities#kiosk-stations-pro) - [QR Code (Pro)](https://support.pointapp.org/knowledge/opportunities#qr-code-pro) - [Manual](https://support.pointapp.org/knowledge/opportunities#manual) - [AutoCheckin](https://support.pointapp.org/knowledge/opportunities#autocheckin) - [Tracking and Reporting](https://support.pointapp.org/knowledge/tracking-and-reporting#main-content) - [Stats](https://support.pointapp.org/knowledge/tracking-and-reporting#stats) - [Reports](https://support.pointapp.org/knowledge/tracking-and-reporting#reports) - [Hours](https://support.pointapp.org/knowledge/tracking-and-reporting#hours) - [Integrations](https://support.pointapp.org/knowledge/integrations#main-content) - [Website Integration](https://support.pointapp.org/knowledge/integrations#website-integration) - [Background Check](https://support.pointapp.org/knowledge/integrations#background-check) - [Donor/CRM](https://support.pointapp.org/knowledge/integrations#donor-crm) - [SSO](https://support.pointapp.org/knowledge/integrations#sso) - [Networks](https://support.pointapp.org/knowledge/networks) - [Schools](https://support.pointapp.org/knowledge/schools) - [Recruitment Tools](https://support.pointapp.org/knowledge/recruitment-tools) - [Support](https://support.pointapp.org/knowledge) - [Home](https://pointapp.org/) - [Login](https://dash.pointapp.org/sign-in) - [Privacy Policy](https://pointapp.org/privacy-policy/) - [Terms of Service](https://pointapp.org/terms-of-use/) [![Logo Orange-1](https://support.pointapp.org/hs-fs/hubfs/Logo%20Orange-1.png?width=150&height=38&name=Logo%20Orange-1.png "Logo Orange-1")](https://pointapp.org) pointapp.org Copyright © 2026, POINT