What's the difference between archiving and deleting a contact record?

This article explains the difference between archiving and deleting a contact. Archiving hides the contact from your main list, while deleting removes it completely from your organization.

Archiving a Contact:

Admin users can archive any contact. Archived contacts don't appear in searches by default, but they are still visible in historical records. Essentially, an archived contact is someone you don't plan to work with in the future, but want to keep for reference or reporting purposes.

Deleting a Contact:

Contact records can only be deleted if there is no volunteer history with the organization—meaning the volunteer has no logged hours or events they've been signed up for. Even if a volunteer signed up and later canceled, that counts as history. At POINT, we track history for both the volunteer and the organization. If a volunteer has no history, their contact record can be fully removed.

Questions? Email us at support@pointapp.org.