If you're experiencing issues with sending or receiving volunteer invitations, this guide will help you troubleshoot and resolve common problems.
Errors in the individual invitation:
1. Empty fields or incorrect data
The fields First Name, Last Name, Email Address are a requirement, the volunteer's email must be valid.
Note: The field will be displayed in red and hover over the tooltip to understand the error reasons.
Example:
.png?width=688&height=399&name=Frame%20164%20(12).png)
2. Duplicate volunteer email
Error "Duplicate entry" will be displayed in the invitation result popup.
.png?width=688&height=532&name=Frame%20164%20(11).png)
Errors when uploading a CSV file:
1. You have uploaded a file with the wrong structure or the string name requirements are not met.
Error reason:
The structure of your CSV file isn’t correct.
We couldn’t find the rows for ‘firstName’, ‘lastName’, and/or ‘email’
.png?width=688&height=543&name=Frame%20164%20(10).png)
Next step: Please ensure these rows are included, adjust your file accordingly, and attempt the upload again.
2. The file content is invalid.
We have identified the errors and will show you in detail what to fix. For easy search, we will indicate the place where the issue occurred in the file.
Row - row number where there are issues
Columns - column names where there are issues
Error - еhe explanatory reason for the error
.png?width=688&height=767&name=Frame%20164%20(9).png)
Next step: Please, edit the CSV file on your computer and correct these issues.
Then attempt the import CSV file process again.
Questions: Email us at support@pointapp.org.