--- title: Why is a volunteer not receiving emails? description: If a volunteer (or admin) isn’t receiving emails from POINT, we recommend following the tips below: --- [Skip to content](https://support.pointapp.org/knowledge/what-happens-when-a-volunteer-is-not-receiving-emails#main-content) ![Logo-2.svg\]](https://support.pointapp.org/hubfs/Logo-2.svg) - [Support](https://support.pointapp.org/knowledge) - [Home](https://pointapp.org/) - [Privacy Policy](https://pointapp.org/privacy-policy/) - [Terms of Service](https://pointapp.org/terms-of-use/) Open main navigation Close main navigation - [Support](https://support.pointapp.org/knowledge) - [Home](https://pointapp.org/) - [Privacy Policy](https://pointapp.org/privacy-policy/) - [Terms of Service](https://pointapp.org/terms-of-use/) - [Login](https://pointapp.org/) [Login](https://pointapp.org/) Hi 👋, how can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.pointapp.org/knowledge?hsLang=en) 2. [Messaging](https://support.pointapp.org/knowledge/messaging?hsLang=en) 3. [Email](https://support.pointapp.org/knowledge/messaging?hsLang=en#email) # Why is a volunteer not receiving emails? ## If a volunteer (or admin) isn’t receiving emails from POINT, we recommend following the tips below: 1. Check your spam folder in your email to make sure POINT emails aren’t going there. 2. Add this email "[noreply@pointapp.org](mailto:noreply@pointapp.org)" to your email contacts to help make sure POINT emails hit your inbox. 3. Check to see if there is a typo in your email you used to register on POINT, (believe or not this happens daily). If the email does have a typo follow these steps to [add a new email and change your primary email to the new email address.](https://support.pointapp.org/knowledge/change-or-add-an-email?hsLang=en) 4. Make sure your account email has been verified on POINT. [Here's how to verify your email](https://support.pointapp.org/knowledge/verify-email-address?hsLang=en). 5. Some corporate email addresses block outside emails like ours. If you're not receiving POINT emails from a corporate email address, ask your IT team to "whitelist" all emails from pointapp.org. If that can't happen, [add an additional email and change your primary email to the new email address.](https://support.pointapp.org/knowledge/change-or-add-an-email?hsLang=en) 6. Additionally, sometimes email providers like Outlook have blocked communications. We recommended Google emails.   --- ### Still not getting our emails? Send us an email with the following information to [support@pointapp.org](mailto:support@pointapp.org) 1. In your email, tell us which email address you're having trouble with. 2. Let us know which version of POINT you're using: Apple (iOS) App, Android App, or Web platform. 3. Please specify your email provider (e.g., Gmail, Outlook, iCloud, Yahoo!, AOL, or others).   Questions? 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