Both admins and volunteers can change or add an email in their POINT account, here's how:
Note: If you made a typo in your email during registration or want to add another email address, you do not need to create a new account. Just follow the steps to change your account email below.
Terms you should know:
Primary Email: The email used to login into POINT
Contact Email: An alternative address you can choose to send communication emails to
How to add an email from the web:
Step 1. Go to the menu and select “Email Settings”
Step 2. Click the orange button “Add email” in the upper right corner.
Step 3. Add the correct email and verify it.
How to change your account email from the web:
Step 1. Go to the menu and select “Email Settings”
Step 2. Click the orange button “Add email” in the upper right corner.
Step 3. Add and verify a new email
Steph 4. Now, you can change or reset a different email as the primary one (for your POINT login and where nonprofits send communications), but will be asked to re-enter your POINT login password to confirm the change.
Note: You must now use your new primary email when signing in. If you are a volunteer, nonprofits will communicate with you through this email.
Want to delete an email? You must have another email added, verified and set as a Primary Email in your account to delete an outdated email.
How to add or change your account email from the mobile app:
Step 1. Tap the "Profile button", that looks like a person on the right hand bottom corner of your app menu
Step 2. Now on your Profile, tap the "gear icon" indicating Settings in the upper right hand corner
Step 3. Tap the "Email Settings" option the Settings List
Step 4. Tap "+Add Email" in the upper right hand corner of the Email Settings Page
Step 5. Add and verify a new email, if you need to resend the email verification email you can click the triangle button next to that email, then tap "Verify" and our system will send you a new verification email.
Step 6. Once verified, tap the new email you'd like to have as your primary email or contact email. After tapping, 3 buttons will appear "Set as Primary", "Set as Contact" and "Delete".
Want to delete an email? You must have another email added, verified and set as a Primary Email in your account to delete an outdated email.
Questions? Email us at support@pointapp.org.