---
title: What emails do unclaimed contact records receive?
description: Managed volunteer contacts, also known as unclaimed contacts, don’t require email addresses. However, if an email is included, they will receive the following emails:
---

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# What emails do unclaimed contact records receive?

## Managed volunteer contacts, also known as unclaimed contacts, don’t require email addresses. However, if an email is included, they will receive the following emails:

### Event Related Emails:

**Confirmation Email Notifications**: Managed volunteers will receive a confirmation email notification when they are assigned to an event.

**Auto Event Email Reminders:** Managed volunteers will receive email reminders when they are assigned to an event.

**Event Email Updates:** If a managed volunteer is participating in an event and the admin sends an event email update, they will also be sent an email.

### Direct and Mass Emails:

**Direct Emails:** Admins are able to send emails directly to managed volunteers.

**Group Emails:** If a managed volunteer is part of a group and an admin sends an email to the group, they will be sent an email.

**"All Contacts" Emails:** Managed volunteer in the contact database will be sent an email along with the entire contact list if an admin sends an email to all contacts.  

 

*Note: If managed volunteers are not receiving these emails, here are [troubleshooting steps](https://support.pointapp.org/knowledge/what-happens-when-a-volunteer-is-not-receiving-emails?hsLang=en) to help resolve the issue.*

 

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