Forgot your password and can't get into your account? Follow the steps below to reset your password.
Note: Your volunteer account gives you admin access to the organization's dashboard. To access the organization's admin dashboard, you'll need to reset the password for your personal volunteer account.
How to reset your password? (see video below)
- Go to the login screen on the web platform or mobile app.
- Select Forgot Your Password?.
- Enter the email address linked to their volunteer profile and click the "Reset" button.
- Check your email for a message titled "Reset your password for POINT." Click the "Reset Password" button, create a new password, and then log in again using your registered email address and the new password.
*Not Receiving a Reset Email? There could be a few reasons, here's how to trouble shoot.
How to reset your password:
How to update your password (see video below):
- From the volunteer view, click the down arrow next to your name and select "Manage Account."
- Click on "Manage Password" under the password box.
- This will prompt you to enter your old password, then allow you to set a new one.
How to update your password:
Questions? Email us at support@pointapp.org.