---
title: How does a volunteer reset or update their password?
description: Forgot your password and can't get into your account? Follow the steps below to reset your password.
---

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# How does a volunteer reset or update their password?

## Forgot your password and can't get into your account? Follow the steps below to reset your password.

*Note: Your volunteer account gives you admin access to the organization's dashboard. To access the organization's admin dashboard, you'll need to reset the password for your personal volunteer account.*

### **How to reset your password? (see video below)**

1. Go to the login screen on the web platform or mobile app.
2. Select [Forgot Your Password?](https://dash.pointapp.org/forgot-password).
3. Enter the email address linked to their volunteer profile and click the "Reset" button.
4. Check your email for a message titled "Reset your password for POINT." Click the "Reset Password" button, create a new password, and then log in again using your registered email address and the new password.

*\*Not Receiving a Reset Email? There could be a few reasons, [here's how to trouble shoot](https://support.pointapp.org/knowledge/what-happens-when-a-volunteer-is-not-receiving-emails?hsLang=en).* 

### How to reset your password:

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### How to update your password (see video below):

If you remember your current password and just want to change it, you can update it directly from your account.

**From the web platform:**

1. In the **top-right corner** of your dashboard, click your name (or the arrow next to your avatar).
2. From the dropdown menu, select **Manage Account**.
3. Click **Password** in the left menu.
4. Click **Manage Password** under the password box.
5. Enter your old password, then set a new one.

### How to update your password:

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**Note:** The same dropdown menu also lets you switch between Admin and Volunteer View. To learn more, see [How to switch between Admin and Volunteer View](https://support.pointapp.org/knowledge/switch-between-admin-volunteer?hsLang=en).

Questions? Email us at [support@pointapp.org](mailto:support@pointapp.org). 

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