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How does a volunteer reset or update their password?

Forgot your password and can't get into your account? Follow the steps below to reset your password.

 

Note: Your volunteer account gives you admin access to the organization's dashboard. To access the organization's admin dashboard, you'll need to reset the password for your personal volunteer account.

How to reset your password? (see video below)

  1. Go to the login screen on the web platform or mobile app.
  2. Select Forgot Your Password?.
  3. Enter the email address linked to their volunteer profile and click the "Reset" button.
  4. Check your email for a message titled "Reset your password for POINT." Click the "Reset Password" button, create a new password, and then log in again using your registered email address and the new password.

*Not Receiving a Reset Email? There could be a few reasons, here's how to trouble shoot. 

How to reset your password:


How to update your password (see video below):

If you remember your current password and just want to change it, you can update it directly from your account.

From the web platform:

  1. In the top-right corner of your dashboard, click your name (or the arrow next to your avatar).
  2. From the dropdown menu, select Manage Account.
  3. Click Password in the left menu.
  4. Click Manage Password under the password box.
  5. Enter your old password, then set a new one.

How to update your password:

 

Note: The same dropdown menu also lets you switch between Admin and Volunteer View. To learn more, see How to switch between Admin and Volunteer View.

Questions? Email us at support@pointapp.org.