How can I manually cancel a volunteer?

Volunteers can cancel their volunteer registration. Or, admins can cancel volunteers from their dashboard. Learn about Cancellation Statuses here.

Volunteer Cancelations:

When a volunteer cancels their registration status will show up under "Status" as canceled in the "Event Details" Page, under the "Volunteers List Tab". There you can read if the volunteer left a reason for their cancelation. By default, when a volunteer cancels a spot is opened to allow another volunteer to register. When volunteers cancel, admins can get a notification that they cancelled by email. Notification preferences can be adjusted per admin in the email notification section in Settings. 

Admin Manual Cancelation Process:

Step 1. Select the event you'd like to check in volunteers for in the "Volunteer Section" > "Manage Events" in the left hand menu. 

Step 2. On the event you'd like to check in volunteers for click the "Volunteers" button. Screen Shot 2023-02-08 at 3.53.59 PM

Step 3. On this "Event Details" Page, under the "Volunteers List Tab" you'll see a list of volunteers. 

Step 4: Select the Canceled option in the Status drop down next to a volunteer's name. When you click "Canceled", a "Cancel Registration" box will pop up.

As an admin, you will be able to:

  • Confirm the volunteer and event the cancelation is for
  • Choose canceled by "Organization" or "Volunteer" (For example, you might choose "Volunteer" if the volunteer emailed you directly and asked to cancel instead of cancelling on their own). 
  • Choose the cancelation date and time (if different from the present)
  • Add a cancelation reason, this can be viewed by all admins with access to the event

  • Select whether or not this cancellation opens up a spot for a new volunteer (for example, a volunteer cancelled too close to the event and you don't want anyone new signing up). 

As a reminder, when you cancel a volunteer's status, the volunteer will receive an email confirmation that their status has been cancelled. 

Screen Shot 2023-02-08 at 4.27.52 PM

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