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Which emails auto-send to volunteers?

POINT sends sign-up confirmations, event reminders, thanks yous and more to volunteers by email automatically. Read our complete list of emails we send and when we send them.

A detailed list of automated volunteer emails are below. Click "Preview" to read the email. 

Note: Our team uses "Tortoise Conservancy" or "Organization Name" as an example nonprofit. Imagine your organization's name and logo in their place. 

List of auto emails to volunteer
 
General system emails sent from the POINT platform to volunteers about their account
  • Welcome to POINT - Volunteer Name
    Use: A new volunteer just created an account on POINT

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  • Verify your email
    Use: A new volunteer needs to verify their email

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  • See ya later
    Use: The user was removed from the POINT system

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Emails on behalf of the organization or representative of the organization

 General emails from the organization

  • "Organization Name" invites you to POINT
    Use: An Admin invited a volunteer to join to the organization. 

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  • "Organization Name" would like permission to send you text messages
    Use: The Admin has requested permission to send you text messages through POINT.

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  • Your volunteer hours were not approved by "Organization Name"
    Use: A volunteer manually added an hour to an organization, but an admin rejected the volunteer's hours

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Application-related emails (when required to join your organization)
  • Your application to join "Organization Name" is approved
    Use: The admin reviews and approves the volunteer application
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  • "Organization Name" can not accept your volunteer application at this time
    Use: The admin reviews and decline the volunteer application

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  •  Your application for "Organization Name" needs action from you
    Use: The admin approves the volunteer application, but there are additional steps the volunteer needs to complete.

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  •  It's time to update your application for "Organization Name"!
    Use: Volunteers receive this email when it is time to renew their application. This occurs only if the organization has set applications to expire annually

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Organization waiver agreement

  • Please sign volunteer waiver 
    Use: Sent to a parent or guardian when a minor volunteer attempts to sign up for an event or submit an application that includes a waiver. The minor enters their guardian's email address during the process, prompting the system to send this request for a agreement.

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  • Please Sign Waiver to Volunteer with "Organization Name" 
    Use: Sent automatically when an admin manually assigns a volunteer to an event that requires a waiver, and the system detects that the volunteer has not yet signed it.

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  • Please sign the updated waiver 
    Use: When a waiver is updated and the admin explicitly opts to notify existing volunteers. Recipients are those with active sign-ups for events requiring this waiver.

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  • You signed a waiver
    Use: Sent to a volunteer after they check in to an event via the Kiosk. This email serves as a record of the waiver they agreed to at the time of check-in

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Event reminder 

  •  "Event" starts tomorrow 
    Use: Automatic reminder is sent out one day before the start of the event

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  • "Event" starts this week
    Use: Automatic reminder is sent 7 days before the shift start date

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Event attendance and participation notifications

  •  You're going to an Event hosted by "Organization Name" on "Date"
    Use: The volunteer signed up for an event

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  • "Organization Name" has assigned a spot to you at "Event”
    Use: An Admin assigned a spot for a volunteer at a volunteer event

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  • "Organization Name" has reserved spot for you at "Event"
    Use: An Admin reserved a spot for a volunteer at the event

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  • Thanks for volunteering with "Organization Name" 
    Use: The admin marked the volunteer as "Checked In" at a volunteer event

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  • Your registration has been canceled
    Use: The admin marks the volunteer as "Canceled" status for an event 

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  • Volunteer Shift No Show - You were missed
    Use: The admin marked a volunteer as "No Showed" for an event 

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  • Event was canceled by "Organization Name"
    Use: An email is sent to signed-up volunteers for an event when an admin deletes or cancels an event.

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Questions? Email us at support@pointapp.org.