---
title: How do you troubleshoot volunteer problems?
description: For the mobile app, make sure you have the most up to date version of the app.
---

[Skip to content](https://support.pointapp.org/knowledge/how-do-you-troubleshoot-volunteer-problems#main-content)

![Logo-2.svg\]](https://support.pointapp.org/hubfs/Logo-2.svg)

- [Support](https://support.pointapp.org/knowledge)
- [Home](https://pointapp.org/)
- [Privacy Policy](https://pointapp.org/privacy-policy/)
- [Terms of Service](https://pointapp.org/terms-of-use/)

Open main navigation

Close main navigation

- [Support](https://support.pointapp.org/knowledge)
- [Home](https://pointapp.org/)
- [Privacy Policy](https://pointapp.org/privacy-policy/)
- [Terms of Service](https://pointapp.org/terms-of-use/)
- [Login](https://pointapp.org/)

[Login](https://pointapp.org/)

 Hi 👋, how can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.pointapp.org/knowledge?hsLang=en)
2. [Volunteer Support](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en)
3. [Account Management](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#account-management)

# How do you troubleshoot volunteer problems?

In the event that your POINT mobile app or the web platform isn’t working, there are a few ways to troubleshoot. For the mobile app, make sure you have the most up to date version of the app. If the app isn’t functioning correctly, close the app and reopen it. If a volunteer doesn’t have the app or the mobile app isn’t working, they can always log in [here](https://dash.pointapp.org/) to sign up for an event.

 

Questions? Email us at [support@pointapp.org](mailto:support@pointapp.org). 

- [Getting Started](https://support.pointapp.org/knowledge/getting-started?hsLang=en)
- [Account Basics](https://support.pointapp.org/knowledge/account-basics?hsLang=en#main-content)

    - [General](https://support.pointapp.org/knowledge/account-basics?hsLang=en#general)
    - [Subscriptions](https://support.pointapp.org/knowledge/account-basics?hsLang=en#subscriptions)
    - [Support](https://support.pointapp.org/knowledge/account-basics?hsLang=en#support)
- [Volunteer Support](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#main-content)

    - [About POINT](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#about-point)
    - [Account Management](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#account-management)
    - [Notifications and Emails](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#notifications-and-emails)
    - [Opportunities](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#opportunities)
    - [My Hours + Activity](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#my-hours-activity)
    - [My Nonprofits](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#my-nonprofits)
    - [My Background Checks](https://support.pointapp.org/knowledge/volunteer-support?hsLang=en#my-background-checks)
- [Tasks and Notifications](https://support.pointapp.org/knowledge/tasks-and-notifications?hsLang=en)
- [Organization](https://support.pointapp.org/knowledge/organization?hsLang=en#main-content)

    - [Organization Profile](https://support.pointapp.org/knowledge/organization?hsLang=en#organization-profile)
    - [Programs (Pro)](https://support.pointapp.org/knowledge/organization?hsLang=en#programs-pro)
    - [Documents (Pro)](https://support.pointapp.org/knowledge/organization?hsLang=en#documents-pro)
    - [Form Fields (Pro)](https://support.pointapp.org/knowledge/organization?hsLang=en#form-fields-pro)
    - [Waivers (Pro)](https://support.pointapp.org/knowledge/organization?hsLang=en#waivers-pro)
    - [Admins](https://support.pointapp.org/knowledge/organization?hsLang=en#admins)
    - [Recruitment Tools](https://support.pointapp.org/knowledge/organization?hsLang=en#recruitment-tools)
- [Team](https://support.pointapp.org/knowledge/team?hsLang=en)
- [People](https://support.pointapp.org/knowledge/people?hsLang=en#main-content)

    - [Applications (Pro)](https://support.pointapp.org/knowledge/people?hsLang=en#applications-pro)
    - [Contacts](https://support.pointapp.org/knowledge/people?hsLang=en#contacts)
    - [Groups](https://support.pointapp.org/knowledge/people?hsLang=en#groups)
    - [Background Checks (Pro)](https://support.pointapp.org/knowledge/people?hsLang=en#background-checks-pro)
- [Messaging](https://support.pointapp.org/knowledge/messaging?hsLang=en#main-content)

    - [Email](https://support.pointapp.org/knowledge/messaging?hsLang=en#email)
    - [Auto Emails](https://support.pointapp.org/knowledge/messaging?hsLang=en#auto-emails)
    - [Push Notifications](https://support.pointapp.org/knowledge/messaging?hsLang=en#push-notifications)
    - [SMS](https://support.pointapp.org/knowledge/messaging?hsLang=en#sms)
    - [Branding](https://support.pointapp.org/knowledge/messaging?hsLang=en#branding)
- [Opportunities](https://support.pointapp.org/knowledge/opportunities?hsLang=en#main-content)

    - [Create Events](https://support.pointapp.org/knowledge/opportunities?hsLang=en#create-events)
    - [Event Privacy](https://support.pointapp.org/knowledge/opportunities?hsLang=en#event-privacy)
    - [Event Management](https://support.pointapp.org/knowledge/opportunities?hsLang=en#event-management)
    - [Cohosting](https://support.pointapp.org/knowledge/opportunities?hsLang=en#cohosting)
    - [Event Templates](https://support.pointapp.org/knowledge/opportunities?hsLang=en#event-templates)
    - [Checkin Management](https://support.pointapp.org/knowledge/opportunities?hsLang=en#checkin-management)
    - [Kiosk Stations (Pro)](https://support.pointapp.org/knowledge/opportunities?hsLang=en#kiosk-stations-pro)
    - [QR Code (Pro)](https://support.pointapp.org/knowledge/opportunities?hsLang=en#qr-code-pro)
    - [Manual](https://support.pointapp.org/knowledge/opportunities?hsLang=en#manual)
    - [AutoCheckin](https://support.pointapp.org/knowledge/opportunities?hsLang=en#autocheckin)
- [Tracking and Reporting](https://support.pointapp.org/knowledge/tracking-and-reporting?hsLang=en#main-content)

    - [Stats](https://support.pointapp.org/knowledge/tracking-and-reporting?hsLang=en#stats)
    - [Reports](https://support.pointapp.org/knowledge/tracking-and-reporting?hsLang=en#reports)
    - [Hours](https://support.pointapp.org/knowledge/tracking-and-reporting?hsLang=en#hours)
- [Integrations](https://support.pointapp.org/knowledge/integrations?hsLang=en#main-content)

    - [Website Integration](https://support.pointapp.org/knowledge/integrations?hsLang=en#website-integration)
    - [Background Check](https://support.pointapp.org/knowledge/integrations?hsLang=en#background-check)
    - [Donor/CRM](https://support.pointapp.org/knowledge/integrations?hsLang=en#donor-crm)
    - [SSO](https://support.pointapp.org/knowledge/integrations?hsLang=en#sso)
- [Networks](https://support.pointapp.org/knowledge/networks?hsLang=en)
- [Schools](https://support.pointapp.org/knowledge/schools?hsLang=en)
- [Recruitment Tools](https://support.pointapp.org/knowledge/recruitment-tools?hsLang=en)

- [Support](https://support.pointapp.org/knowledge)
- [Home](https://pointapp.org/)
- [Login](https://dash.pointapp.org/sign-in)
- [Privacy Policy](https://pointapp.org/privacy-policy/)
- [Terms of Service](https://pointapp.org/terms-of-use/)

[![Logo Orange-1](https://support.pointapp.org/hs-fs/hubfs/Logo%20Orange-1.png?width=150&height=38&name=Logo%20Orange-1.png "Logo Orange-1")](https://pointapp.org)

pointapp.org

Copyright © 2026, POINT