Trying to figure out how to manage the hours your volunteer self submitted? It's easy to approve, edit, and decline those hours on POINT.
POINT Core (see video below):
Step 1: Open “Notifications”
Step 2: If volunteers have submitted hours for your approval, you will see a message and a “Pending Hours” button. Click that button and you will be taken to a list of all of the volunteers that have submitted hours.
Step 3: If the information is correct, hit “Approve” for that volunteer. Hours will disappear from the pending hours list and appear on the Volunteer Activity page.
Step 4: If the information is not correct, click the pencil button or “Edit” and make any necessary changes then hit save. Now you can approve the hours.
Step 5: If the volunteer did not actually complete the hours, you can click the box with an X to decline the hours. They will disappear from the pending hours page and will not be shown under Volunteer Activity.
How to Approve, Edit and Decline Self-Submitted Hours from Notifications:
POINT Pro and Networks plans (see video below):
You can review, edit, and approve Pending Hours the same way you do with Core/Legacy plans, but you can also view, edit, and decline self-submitted hours from the Hours page which is only available on paid plans. To do this:
Step 1: Go to the left side menu, click the “Volunteer” tab, and select “Hours”. On this page, you will see all volunteer hours and their source (e.g., “Event”). Self-submitted hours will be listed as a “Volunteer” or “Admin” for the source.
Step 2: Any pending self-submitted hours will have the status marked as “Pending”
Step 3: Click “Actions” for the hours record you want to approve, edit, or deny.
Step 4: When you click “Approve”, hours will be marked with the status “Approved” and will appear on the Volunteer Activity page. You can edit the hours and then approve them as well. If you choose to deny hours, they will disappear from the pending hours and will not be listed on your Volunteer Activity page or your organization’s stats.
How to Approve, Edit and Decline Self Submitted Hours from the Hours feature:
Volunteers have the ability to edit their self-submitted hours as long as they are still pending and have not been approved.
How to edit pending self-submitted hours as a volunteer (see video below):
Step 1. Go to your profile in your volunteer dashboard and locate "Hours" under Activity"
Step 2. Find the pending hours entry that you need to edit and then click on the "pencil" button to edit the entry. The "Edit Hours" box will come up where you can make changes. Don't forget to hit "Save".
How to edit pending self-submitted hours as a volunteer:
Questions? Email us at support@pointapp.org.