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  3. Troubleshooting volunteer problems

What should I do when a POINT page isn't loading, I see a ... or a blank page?

There might be a few reasons you're receiving a blank page or a continuously loading screen in POINT. Here's some ways to troubleshoot.

Reason 1: You might be using Internet Explorer, POINT does not support Internet Explorer. We suggest using Google Chrome. 

Reason 2: You might need to clear your cache.

Here's how to clear your cache in Chrome:

  1. On your computer, open Chrome.

  2. At the top right, click More.

  3. Click More Tools. Clear browsing data.

  4. At the top, choose a time range. To delete everything, select All Time.

  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

  6. Click Clear data.

Reason 3:You might need to log out of POINT and log back in.

If you're still seeing a blank page or a continuously loading screen please contact our team and let them know what internet browser you are using.