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People
This section allows you to easily manage your volunteer database, from viewing volunteer information to tracking their assigned opportunities.
Applications (Pro)
- What are the different application statuses? (Pro)
- How do you add, edit, delete, or unpublish an Application? (Pro)
- How do I manually complete an application for a volunteer? (Pro)
- How to see volunteer application statuses? (Pro)
- How to approve or decline an application? (Pro)
- How do I share my applications with volunteers? (Pro)
- How does a volunteer complete an application?
- How to require an application before event registration?
- Editing and Managing Application Versions
Contacts
- What are contacts?
- How do you merge a contact?
- Can I add or update a volunteer's information in their contact record?
- How do I add, edit, and delete a contact?
- How do I invite volunteer Contacts to claim their account?
- What does join statuses mean? (Unclaimed/Claimed/Pending Request/ Invite Sent)
- How to add notes and documents to a contact record?
- What does contact access level mean? (Public/Private)
- How do I unclaim a Contact Profile?
- How to Troubleshoot Volunteer Invitation Issues?
- How do I archive and unarchive a contact?
- What's the difference between archiving and deleting a contact record?
- How to create and manage a contact for non-tech-savy volunteers?
- How to filter and export contacts?
Groups
Background Checks (Pro)
- How do I connect Checkr and POINT to start background check screenings?
- Can I order a volunteer background check directly, instead of through event registration?
- Background Check Packages
- How background checks work on POINT
- How do I access a volunteer background check report?
- How do I set an expiration length for background checks?
- How do I run a volunteer background check?
- How do I approve a volunteer for an event after a background check?
- How do I set a default background check package for our organization?
- Can a nonprofit create a custom background check package?
- How do volunteers pay for their own background checks?
- What does each background check status mean?