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How do I approve a volunteer for an event after a background check?

After a screening is completed, you must manually approve a volunteer's registration by changing a volunteer's registration from "Pending" to "Signed Up". Here's How:

Step 1: Select "Volunteers" in the left hand side menu. 

Step 2: Select "Manage Events" in the sub menu under Volunteers

Step 3: On the event you'd like to approve volunteers for click the "Volunteers" button. Screen Shot 2023-02-08 at 3.53.59 PM

Step 4. On this "Event Details" Page, under the "Volunteers List Tab" you'll see a list of volunteers registered for the event with the status of their background checks displayed. 


Event Details - Volunteers List - by Shifts@2x-2

Step 5: Make sure that once your organization sees there is a completed background check that you complete the adjudication process in Checkr. As an admin, you must manually approve a volunteer's registration by changing their registration from "Pending" to "Signed Up" in the Event Details Volunteer List. 

Note: Completed does not mean a volunteer has "passed" a background check screening. "Completed" simply means that the screening process has been completed. If a check has been completed, the nonprofit admin must approve the volunteer for an opportunity or event. See all the Background Check Status Types below. 

Note: To understand the background check process for volunteers, read this article. 

Note: Volunteers' background check reports are not stored in POINT, they are only stored in Checkr. However, POINT stores the status of the screening.

If you'd like to view a volunteer candidate's background check you can go directly to your Checkr account and search for the volunteer by name. Or you can find the quick links to a volunteer's Checkr profile and report in POINT. 

Background Check Status Types:

Status Type Next Steps
Invitation Sent Volunteers must check their email! The background check company Checkr, needs the volunteer to submit information for the background check to be processed.
Invitation Expired The background check invite has expired. (Invitations expire after 7 days.) For more information or to request another background check, the volunteer will contact you to re-invite them through the Checkr Dashboard. 
In Progress Checkr is currently processing the background check. POINT relays an estimated date of completion to the volunteer.
Completed


Completed does not mean a volunteer has "passed" a background check screening. "Completed" simply means that the screening process has been completed. If a check has been completed, the nonprofit admin must approve the volunteer for an opportunity or event. 

To view the completed background check report, login to Checkr. POINT does not store reports or results of background checks. 
In Dispute This status means the volunteers has contacted Checkr to dispute information in their completed report. To view the report, login to Checkr: https://dashboard.checkr.com
Suspended Volunteer's screening stopped processing, and more information is needed from the volunteer for this background check. Volunteers must login to Checkr: https://dashboard.checkr.com to provide the requested additional information.
Canceled After some time, the report automatically changes to Complete status and screenings cancel. If you want the report to complete in its current state, you can use the Complete Now feature.