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Volunteer Support
Share this section of the help center with your volunteers for support.
About POINT
Account Management
- How does a volunteer delete their account from POINT's system?
- How does a volunteer update their profile?
- How does a volunteer pin an organization to their profile on POINT?
- How do you troubleshoot volunteer problems?
- How does a volunteer reset or update their password?
- How does a volunteer claim their POINT account, after invited by a nonprofit?
- Who has access to volunteer information?
- How does a volunteer update the POINT app?
- How to delete my data from the system
- Setting Up Your Volunteer Profile Privacy
- Automatic Text Messages from POINT
Notifications and Emails
Opportunities
- How do volunteers sign up for events with questions?
- How does a volunteer bring other people to volunteer? (Children/minors/friends/groups)
- Where do volunteers find opportunities they signed up for?
- What should volunteers know about canceling or "no shows"?
- How can a volunteer add an event to their calendar?
- How can a volunteer troubleshoot QR code self check-in?
- How does a volunteer search events by program?
- How does a volunteer signup/cancel/or change my registration for a volunteer shift or opportunity?
- How does a volunteer find volunteer opportunities near me?
- How does a volunteer share opportunities?
- How do waivers work for minors?
My Hours + Activity
My Nonprofits
My Background Checks
- How does a volunteer find their background check report?
- Why does a volunteer need to take another background check on POINT?
- How does a volunteer know they've been approved to volunteer after a background check?
- Who has access to a volunteer's background check report?
- Where does a volunteer find the status of my background check or report?
- How does a volunteer complete a background check with Checkr?