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What can an Owner do in POINT

Owner is the highest access level in POINT. The Owner manages everything across the organization: from programs, events, and volunteers to organization settings, billing, and the team itself.

Every organization has an Owner on every plan. On the Teams plan, the Owner is also the only person who can assign team roles.

When someone with this role logs in, their account menu in the top right corner shows the Owner badge.

What an Owner can see and do

The Owner has complete access to every page and every action in POINT:

Menu item Access
Home ✅ Full dashboard access, including the organization setup and onboarding steps
Tasks ✅ Review and approve pending items: organization join requests, volunteer hours, and check-ins
Notifications ✅ Personal notification list covering the whole organization
Organization: Profile ✅ View and edit the organization profile and details
Organization: Programs ✅ Full program management: create, edit, and delete programs and subprograms, add contacts, and add admins to programs
Organization: Documents ✅ Full document management: upload new documents, edit them, and manage document versions
Organization: Form Fields ✅ Full access, including creating custom questions
Organization: Waivers ✅ Full access, including creating new waivers
Organization: Team ✅ Invite team members, assign and change roles, and remove team members. Only the Owner can do this
Organization: Recruitment Tools ✅ Create website widgets and manage the organization's public POINT page settings
Organization: Integrations ✅ Set up and manage all integrations
Messages ✅ Send emails and texts to volunteers, contacts, and groups
People: Applications ✅ Full access: create general or program applications
People: Contacts ✅ Full contact management
People: Groups ✅ Full group management
People: Background Checks ✅ Full access, including sending new check requests
Opportunities: Manage Events ✅ Full event management: create and manage events, assign contacts, change attendance statuses
Opportunities: Events Templates ✅ Full access
Opportunities: Check-In Stations ✅ Create and manage check-in stations (kiosks)
Opportunities: Active Clock-Ins ✅ See volunteers who are currently clocked in through a station
Tracking: Hours ✅ Full access: view, add, edit, approve, and export hour records
Tracking: Activity ✅ View volunteer activity across the organization
Tracking: Stats ✅ View volunteer statistics
Tracking: Reports ✅ Generate any report: event lists, hours, volunteer leaderboard, volunteer details, youth volunteering, and application responses
Settings: General ✅ Manage organization privacy, default recruitment tool, volunteer hour value, and check-in and hours approval settings
Settings: Email Notifications ✅ Manage notification preferences
Subscription ✅ View and manage the plan, billing details, and invoices
Referrals

✅ Full access to the referral program

Actions only the Owner can do

A few actions are reserved for the Owner and are not available to any other role:

Action Who can do it Available on
Edit the organization profile and details Owner Free, Pro, and Teams plans
Manage General Settings (organization privacy, check-in and hours approval, hour value) Owner Free, Pro, and Teams plans
Manage the subscription and billing Owner and Billing Coordinator Free, Pro, and Teams plans (the Billing Coordinator role itself is available on the Teams plan)
Invite team members, change roles, and remove team members Owner Free, Pro, and Teams plans
Assign team roles other than Admin Owner Teams plan only
Add admins to a specific program, event, or group Owner Teams plan only

An Admin can open the Team page and see the list of team members, but cannot invite anyone or change roles.

Owners and team roles

Team roles are available on the Teams plan, and only the Owner can assign them. When inviting a teammate on the Team page, the Owner picks a role and, for coordinator roles, chooses which programs, events, or groups the person will manage.

For details, see [link: How to add admins and assign team roles] and [link: Team roles in POINT: overview].

Frequently asked questions

  1. Can an Admin do everything an Owner can?

    Almost. An Admin runs day-to-day operations across the whole organization, but cannot edit the organization profile, manage General Settings, manage the subscription, manage team members and their roles, or add admins to programs, events, and groups. See [link: What can an Admin do in POINT].

  2. Who can manage billing besides the Owner?

    The Billing Coordinator role also has full access to the subscription and billing. This role is available on the Teams plan.