How the POINT and Checkr Integration Works: Data Flow & Logic

Overview of the Integration

To understand how background checks are processed, it is helpful to understand the relationship between the three main parties involved: POINT (the volunteer management system), Checkr (the background check provider), and the Volunteer (the person submitting their information).

While POINT triggers the request and displays the final status, the actual collection of sensitive data and the legal background screening happen entirely within Checkr's secure environment.

Step-by-Step: How a Background Check is Processed

Here is the exact logical flow of how data moves between POINT, Checkr, and the volunteer:

1. The Trigger (POINT) First, a contact record must exist in your organization's POINT workspace. The background check process begins when a trigger occurs. This can happen two ways:

• Automatic: The volunteer signs up for an Event or fills out an Application that requires a background check.

• Manual: An admin manually clicks "Request Background Check" on a specific contact’s profile or for a group of contacts.

2. The Handoff (POINT ➝ Checkr) Once triggered, POINT sends a message to Checkr via API. POINT essentially says: "Please create a candidate profile for this specific POINT Contact ID and email address." At this exact moment, Checkr takes over. Checkr’s system independently generates a secure form based on your organization's selected screening package and emails that form directly to the volunteer.

3. Data Entry (Volunteer ➝ Checkr) The volunteer receives the email, clicks the link, and is taken to a secure Checkr web page. The volunteer manually types in their personal, sensitive information (Legal Name, Date of Birth, SSN, etc.) directly into Checkr. Note: POINT does not see, intercept, or store any of the data typed into this form.

4. The Results (Checkr ➝ POINT) Once the screening is complete, Checkr evaluates the data. Checkr then sends ONLY the status (e.g., Clear, Pending, Consider) back to POINT. Because our system linked the POINT Contact ID with the Checkr Candidate ID in Step 2, POINT knows exactly which volunteer profile should display that status. POINT also generates a direct link on the volunteer's profile so admins can easily click over to the Checkr dashboard to view the full details.

Admin Responsibility: Verifying the Checkr Report

Because of scenarios like the one mentioned above, the status badge in POINT (e.g., "Clear") should be treated as an indicator, not the final word.

It is the responsibility of the Organization Admin to verify the details of the background check.