--- title: Which emails auto-send to volunteers? description: POINT sends sign-up confirmations, event reminders, thanks yous and more to volunteers by email automatically. Read our complete list of emails we send and when we send them. --- [Skip to content](https://support.pointapp.org/knowledge/which-emails-auto-send-to-volunteers#main-content) ![Logo-2.svg\]](https://support.pointapp.org/hubfs/Logo-2.svg) - [Support](https://support.pointapp.org/knowledge) - [Home](https://pointapp.org/) - [Privacy Policy](https://pointapp.org/privacy-policy/) - [Terms of Service](https://pointapp.org/terms-of-use/) Open main navigation Close main navigation - [Support](https://support.pointapp.org/knowledge) - [Home](https://pointapp.org/) - [Privacy Policy](https://pointapp.org/privacy-policy/) - [Terms of Service](https://pointapp.org/terms-of-use/) - [Login](https://pointapp.org/) [Login](https://pointapp.org/) Hi 👋, how can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.pointapp.org/knowledge?hsLang=en) 2. [Messaging](https://support.pointapp.org/knowledge/messaging?hsLang=en) 3. [Auto Emails](https://support.pointapp.org/knowledge/messaging?hsLang=en#auto-emails) # Which emails auto-send to volunteers? ## POINT sends sign-up confirmations, event reminders, thanks yous and more to volunteers by email automatically. Read our complete list of emails we send and when we send them. #### **A note on branding** The previews below show the default POINT look. In your organization, these emails automatically use your configured branding instead: your logo, colors, and footer. - If the email relates to an Event or Application tied to a specific program, and that program has its own branding (Teams plan), it uses that program's branding. - Otherwise, it uses your Organization Branding. - If no branding has been set up yet, the email uses the default POINT look shown in the previews below. Learn more about setting up your branding in [Brand Settings Overview: How Branding Works in POINT](https://support.pointapp.org/knowledge/brand-settings-overview?hsLang=en). #### A detailed list of automated volunteer emails are below. Click "Preview" to read the email. *Note: Our team uses "Tortoise Conservancy" or "Organization Name" as an example nonprofit. Imagine your organization's name and logo in their place.*  | ##### List of auto emails to volunteer | | | --- | --- | | ###### General system emails sent from the POINT platform to volunteers about their account | | | - **Welcome to POINT - Volunteer Name** Use: A new volunteer just created an account on POINT | [Preview](https://support.pointapp.org/hubfs/Frame%20161.png?hsLang=en) | | - **Verify your email** Use: A new volunteer needs to verify their email | [Preview](https://support.pointapp.org/hubfs/Frame%20161%20(1).png?hsLang=en) | | - **See ya later** Use: The user was removed from the POINT system | [Preview](https://support.pointapp.org/hubfs/See%20ya%20later.png?hsLang=en) | | ###### **Emails on behalf of the organization or representative of the organization** | | | **General emails from the organization** | | | - **"Organization Name" invites you to POINT** *Use:* An Admin invited a volunteer to join to the organization. | [Preview](https://support.pointapp.org/hubfs/invites%20you%20to%20POINT.png?hsLang=en) | | - **"Organization Name" would like permission to send you text messages** *Use:* The Admin has requested permission to send you text messages through POINT. | [Preview](https://support.pointapp.org/hubfs/Screenshot%202026-02-13%20at%205.27.39%20PM.png?hsLang=en) | | - **Your volunteer hours were not approved by "Organization Name"** *Use:* A volunteer manually added an hour to an organization, but an admin rejected the volunteer's hours | [Preview](https://support.pointapp.org/hubfs/Frame%20159%20(1).png?hsLang=en) | | **Application-related emails (when required to join your organization)** | | | - **Your application to join "Organization Name" is approved** *Use:* The admin reviews and approves the volunteer application | [Preview](https://support.pointapp.org/hubfs/Screenshot%202026-02-13%20at%205.52.08%20PM.png?hsLang=en) | | - **"Organization Name" can not accept your volunteer application at this time** *Use:* The admin reviews and decline the volunteer application | [Preview](https://support.pointapp.org/hubfs/Screenshot%202026-02-13%20at%205.59.07%20PM.png?hsLang=en) | | - **Your application for "Organization Name" needs action from you** *Use:* The admin approves the volunteer application, but there are additional steps the volunteer needs to complete. | [Preview](https://support.pointapp.org/hubfs/Screenshot%202026-02-13%20at%206.05.34%20PM.png?hsLang=en) | | - **It's time to update your application for "Organization Name"!** *Use:* Volunteers receive this email when it is time to renew their application. This occurs only if the organization has set applications to expire annually | [Preview](https://support.pointapp.org/hubfs/Screenshot%202026-02-17%20at%207.12.14%20PM.png?hsLang=en) | | **Organization waiver agreement** | | | - **Please sign volunteer waiver** *Use:* Sent to a parent or guardian when a minor volunteer attempts to sign up for an event or submit an application that includes a waiver. The minor enters their guardian's email address during the process, prompting the system to send this request for a agreement. | [Preview](https://support.pointapp.org/hubfs/Screenshot%202026-02-17%20at%207.31.08%20PM.png?hsLang=en) | | - **Please Sign Waiver to Volunteer with "Organization Name"** Use: Sent automatically when an admin manually assigns a volunteer to an event that requires a waiver, and the system detects that the volunteer has not yet signed it. | [Preview](https://support.pointapp.org/hubfs/Please%20Sign%20Waiver%20to%20Volunteer%20with%20org.png?hsLang=en) | | - **Please sign the updated waiver**  Use: Sent when an admin uploads a new version of a waiver and selects “Email Currently Signed Up Volunteers” to notify existing volunteers. Recipients include volunteers with active sign-ups for events that require this waiver. | [Preview](https://support.pointapp.org/hubfs/Please%20sign%20the%20updated%20waiver.png?hsLang=en) | | - **You signed a waiver** Use: Sent to a volunteer after they check in to an event via the Kiosk. This email serves as a record of the waiver they agreed to at the time of check-in | [Preview](https://support.pointapp.org/hubfs/FireShot%20Capture%20328%20-%20You%20signed%20a%20waiver%20-%20khrystyna@ukieweb.com%20-%20UKIE%20WEB%2c%20LLC%20Mail_%20-%20%5Bmail.google.com%5D.png?hsLang=en) | | - **Your waiver for "Organization Name" has expired** Use: If your organization's waiver has the **Agreement Frequency** set to *"Once a year, before volunteering"*, the system automatically tracks the exact date each volunteer signed the document. | Preview | | **Event reminder** | | | - **"Event" starts tomorrow**  *Use:* Automatic reminder is sent out one day before the start of the event | [Preview](https://support.pointapp.org/hubfs/Frame%20580%20(1).png?hsLang=en) | | - **"Event" starts this week** *Use:* Automatic reminder is sent 7 days before the shift start date | [Preview](https://support.pointapp.org/hubfs/Frame%20580.png?hsLang=en) | | **Event attendance and participation notifications** | | | - **You're going to an Event hosted by "Organization Name" on "Date"** *Use:* The volunteer signed up for an event | [Preview](https://support.pointapp.org/hubfs/FireShot%20Capture%20195%20-%20Youre%20going%20to%20Get%20Ready%20for%20Spring%20hosted%20by%20Care%20about%20animals%20on%20_%20-%20mail.google.com.png?hsLang=en) | | - **"Organization Name" has assigned a spot to you at "Event”** *Use:* An Admin assigned a spot for a volunteer at a volunteer event | [Preview](https://support.pointapp.org/hubfs/Care%20about%20animals%20has%20assigned%20a%20spot%20to%20you%20at.png?hsLang=en) | | - **"Organization Name" has reserved spot for you at "Event"** *Use:* An Admin reserved a spot for a volunteer at the event | [Preview](https://support.pointapp.org/hubfs/reserved%20spot.png?hsLang=en) | | - **Thanks for volunteering with "Organization Name"**  *Use:* The admin marked the volunteer as "Checked In" at a volunteer event | [Preview](https://support.pointapp.org/hubfs/Frame%20160.png?hsLang=en) | | - **Your registration has been canceled** *Use:* The admin marks the volunteer as "Canceled" status for an event | [Preview](https://support.pointapp.org/hubfs/Canceled.png?hsLang=en) | | - **Volunteer Shift No Show - You were missed** *Use:* The admin marked a volunteer as "No Showed" for an event | [Preview](https://support.pointapp.org/hubfs/NO%20Showed.png?hsLang=en) | | - **Event was canceled by "Organization Name"** *Use:* An email is sent to signed-up volunteers for an event when an admin deletes or cancels an event. | [Preview](https://support.pointapp.org/hubfs/-Event%20was%20canceled%20by.png?hsLang=en) |   Questions? 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