What can a Group Coordinator do in POINT

In this article:

Which groups a Group Coordinator can access
Which contacts can a Group Coordinator see?
What a Group Coordinator can see and do
Working with groups
Working with events
Frequently asked questions

Roles are available on the Teams plan. Only the account Owner & Admin can assign roles. To learn how to assign this role, see: How to add admins and assign team roles.

When someone with this role logs in, their account menu in the top right corner shows the Group Coordinator badge, so it is always clear which access they have.

Which groups a Group Coordinator can access

When the Owner assigns this role, they choose between two options:

All groups: access to every group in the organization.
Specific groups: access only to the selected groups.

Keep in mind how this works with subgroups: access to a main group also includes all of its subgroups. Access to only a subgroup does not include the parent group.

A Group Coordinator sees only the groups they have access to — other groups in the organization are not visible in the group list.

Which contacts can a Group Coordinator see?

A Group Coordinator sees only the contacts who belong to their assigned groups. This applies everywhere in the dashboard:

Contacts shows only members of their assigned groups.
Groups show only their assigned groups, and only the members they have access to.
Messages can be sent only to contacts from their assigned groups — selecting "All contacts" includes only the contacts available to this role.
The same rule applies to every page that displays contact data: Form Fields responses, Waivers, Background Checks, and Activity.

What a Group Coordinator can see and do

Here is the full breakdown by menu item:

Menu item	Access
Home	✅ Full access to the dashboard with general organization information
Notifications	✅ Personal notification list with updates related to their groups
Organization: Profile	✅ View organization details ❌ Cannot edit organization details
Organization: Documents	✅ View the document library and document details, download documents, and mark them as active or inactive ❌ Cannot upload new documents
Organization: Form Fields	✅ View the list of questions and question details - responses are limited to contacts from their assigned groups ❌ Cannot create new questions
Organization: Waivers	✅ View the waiver list and waiver details. Volunteer agreements are limited to contacts from their assigned groups ❌ Cannot add new waivers
Messages	✅ Send emails and texts to contacts from their assigned groups. The "All contacts" option includes only the contacts available to this role
People: Contacts	✅ View and manage contacts from their assigned groups, including adding contacts to their groups ❌ Cannot see contacts outside their assigned groups ❌ Cannot add contacts to programs
People: Groups	✅ Full group management within their assigned groups ✅ Create subgroups within their assigned groups - selecting a parent group is required ❌ Cannot create a new standalone group
People: Background Checks	✅ View the list of check results ❌ Cannot send new check requests
Opportunities: Manage Events	✅ Sees and manages events that are private to their groups, and can create new events for them. See the section below for details
Opportunities: Events Templates	✅ Full access
Tracking: Activity	✅ View volunteer activity
Settings: Email Notifications	✅ Manage their own email notification preferences

The Programs page and the Hours page are not available for this role: a Group Coordinator cannot view or add volunteer hours. All other menu pages, including Messages, Team, Integrations, Recruitment Tools, Referrals, and Subscription, are also not available.

Working with groups

Groups are the core of this role. Depending on how the role was assigned, a Group Coordinator manages either all groups or only the selected ones.

Within their groups, a Group Coordinator can:

Manage existing groups
Edit group details
Add contacts to the group and remove them
Export the group's contact list to CSV
View each member's hours within the group
Create, edit, and delete notes on the group
See who manages the group on the Admins tab

On the group page, the tabs Contacts, Details, Subgroups, Events, Notes, and Admins are available.

Adding contacts to a group

When adding contacts to a group, the coordinator searches by name or email:

If the contact already exists in the organization — even one the coordinator can't normally see — the system finds the match and offers to select it, showing the contact's name and email. Once added to the group, the contact becomes visible to the coordinator.
If no match is found, the coordinator can create a new contact. The new contact is added to the group.

A Group Coordinator cannot request new background checks. They can view the statuses of existing background checks for their group members.

Working with events

A Group Coordinator works with events that are private to their groups. On the group's Events tab, they can:

See the events that are private to the group
Create new private events for the group
Edit and delete these events
Manage attendance at these events

Event privacy

When creating an event, a Group Coordinator chooses who can see it:

Public — anyone on POINT can view and sign up for the event.
Private — only people who have joined the organization can see the event. A Group Coordinator can make an event private for specific group(s), choosing only from the groups they have access to.

Adding contacts to an event

On the Select Contacts step, the coordinator searches by email or name:

If the contact already exists in the organization — even one the coordinator can't normally see — the system finds the match and offers to select it, showing only the contact's name and email.
If no account is found for the email, the coordinator can create a new contact by entering their first name, last name, and email address, then selecting Add & Invite. The new contact receives an invitation to join the organization and is linked to the event.

When creating or editing an event, a Group Coordinator chooses from what already exists in the organization: they can select an existing program by name, existing documents, an existing application, existing custom questions, or waivers during event setup. They cannot create new programs, documents, questions, or waivers — if something is missing, an Owner or Admin needs to create it first.

Frequently asked questions

Can a Group Coordinator track volunteer hours?

The general Hours page is not available for this role. However, a Group Coordinator can see the hours of group members within the group itself, on the group's contact list. They can also manage attendance at their events.
Can a Group Coordinator see all contacts in the organization?

No. A Group Coordinator sees only contacts from their assigned groups. When adding someone to a group or an event, they can search the full organization by email or name, but only the name and email of a match are shown until the contact is added. When sending messages, the "All contacts" option includes only the contacts available to this role.
Can a Group Coordinator create a new group?

No. A Group Coordinator can only create subgroups within their assigned groups — selecting a parent group is required. New standalone groups can be created by the Owner or an Admin.
Can a Group Coordinator see billing or subscription details?

No. Billing and subscription pages are not available for this role.
Can a Group Coordinator invite other team members?

No. Only the Owner can invite teammates and assign roles.